Barbara Khozam is an award-winning international speaker and trainer specializing in customer service and the patient experience. She has delivered over1700 presentations to 75,000 people in twelve countries.
In 2019 Barbara was chosen as the Top Customer Service Consultant of the Year by the International Association of Top Professionals.
In 2019, Barbara was awarded the CSP® (Certified Speaking Professional™) from the National Speaker’s Association. Barbara is one of only three women IN THE WORLD to have achieved this destination as well as the Toastmaster Accredited Speaker designation.
Barbara is known for her “High Energy/High Impact” delivery, “outrageous wit”, and her ability to tackle real issues posed by her audience. A former professional beach volleyball competitor, Barbara can still be found spiking balls on a court when she is not "serving up" insightful and practical advice to people around the world.
Treating your patients right from the first contact to the last is crucial to how they feel when they leave. It only takes one person to ruin the entire experience. That is why getting the proper training for every employee from the receptionist to the medical assistant, to the provider to the billing department all matters. Everyone needs to understand that the patient experience is crucial to the success of your practice.
You can no longer depend on using “common sense” in how to treat patients. You need a structure or system which creates consistent behavior and allows for accountability. And you need everyone from the top to the bottom to buy into this concept and to demonstrate these behaviors.
This complimentary workshop will give you practical and easy-to-implement tools to raise patient satisfaction by all employees in all areas of your practice.
